Finance sector is being redefined by artificial intelligence, automation, blockchain, and fintechs. Financial institutions used to think that "service" is what differentiated one financial brand from another. However, now, the digital experience is paramount when it comes to separating the winners from losers in the industry. How do we manage the intersection of emotion and technology in retail banking? How do we ensure the digital elements of customer experience reinforce the physical in a satisfying and delightful manner? How can customer-focused financial institutions use digital technology to differentiate themselves from others? How can we use Artificial Intelligence in customer experience functions appropriately? How do we handle legacy systems? And how do we stay compliant?
This year the event is put together with industry experts focusing on New EU Regulations and on Payment Innovations to see its impact on the Payment Industry today and how Banks can benefit from them which is the main reason our conference will have presentations both from the European Payment Council and The European Banking Authority alongside several case studies.