First mover advantage for Saudi companies that protect consumer data
Riyadh, November 18, 2018:
Five out of 10 consumers, globally, are anxious about identity theft, while 77 percent are totally against their data being sold on, according to a study released today by KPMG International.
The study, published by KPMG’s Global Consumer Insights program as part of the 2018 Me, my life, my wallet report, shows that 51 percent of consumers are anxious about identity theft; 48 percent about the hacking of financial, medical, or other personal info online; 46 percent about theft of credit card info when shopping online, and 38 percent unauthorized tracking of their online habits by companies, governments or criminals.
The study includes a survey of 25,000 consumers in the UK, US, the Gulf Cooperation Council countries, France, Brazil, Canada, China and India.
Nearly half (47 percent) of consumers feel more anxious than last year, three-quarters (75 percent) of the consumers are still willing to provide businesses with their data.
Millennial consumers are more likely (21 percent) than their baby boomer counterparts (5 percent) to trade their data for better customer experience and personalization. Likewise a fifth (19 percent) of millennial consumers would trade their data for better products and services, versus just 8 percent of baby boomers.
The research shows that 85 percent of consumers want firms to protect their information without having to ask, and 77 percent are against their data being sold on.
Commenting on the findings, Tareq Dreiza, Head of IT Advisory at KPMG in Saudi Arabia said “As the Saudi market continues to develop at an accelerated rate and as the adoption of technology becomes more prevalent, Saudi consumers will begin to feel the same level of concern as to how their personal data is handled. In addition, we will begin to see regulatory requirements in the Kingdom, similar to General Data Pr0otection Regulation (GDPR) in the European Union. Institutions that act early will benefit from consumer trust and will be well positioned to respond to any regulatory requirements.”
Consumers are anxious, with younger generations feeling it the most, he added.
“They like new technology but are concerned about handing over personal data, and what that could mean for their privacy and security. Our research demonstrates that organizations should be aware of the heightened awareness people have about the value of their data; they want to feel that they are in control at every stage of the business relationship”.
The KPMG report reveals consumers are more likely to trust firms with the data relevant to their operations. Globally, 71 percent of consumers will trust a banking provider with their financial data, but only 9 percent would trust retailers with this information. Likewise, 47 percent of consumers would trust a telecoms provider with their mobile data, but only 8 percent would trust advertisers.
Despite willing to provide businesses with data, the majority (72 percent) of consumers don’t trust anyone with their social media data. Seven out of 10 consumers don’t want share their search history or browsing data; 81 percent don’t trust behaviorally tracked ads and only 41 percent wouldn’t trust any type of business with their payments data.
“Many businesses have not yet fully grasped the concerns consumers have about sharing their data, or how this could affect consumer loyalty. Yet more and more businesses are looking to monetize the data they hold – whether that’s what we put in our shopping basket, how many times a week we exercise, or what we choose to watch. Consumers are more aware of the value of their data, and businesses need to be responding to this new, tech-driven, data-savvy type of customer," Dreiza noted.
Notes to Editors - About KPMG’s Consumer Insights Program research
KPMG conducted an extensive, global study which included a survey of almost 25,000 consumers in the UK, US, Brazil, GCC, France, Canada, China and India. Further context was provided by in-depth ethnographic interviews with consumers on the ground in these same eight countries. *A supplementary global survey of 4,900 consumers was conducted following the initial Global KPMG study.
The 2018 Me, my life, my wallet report is a deep dive into the story of today’s consumer and the ways humans from every corner of the globe are both fiercely individual but also experiencing a world of technology convergence and changing cultural landscape – and what that means for how they earn, spend and save.