Venue: Virtual Platform
Theme: “RE-CONSTRUCTING CX MODELS IN THE POST COVID ERA”
The FUTURISTICX Virtual Conclave is the largest convergence of experts and industry Leaders within the customer experience world to enable attendees learn how to integrate disruptive technologies with their respective customer experience journey.
In past one year, the COVID-19 pandemic has impacted the lives of millions of people across the globe. Hence, it has become imperative for the customer experience leaders to examine the customer’s journey and provide more innovative ways to ensure a more engaging and convenient customer experience.
With the increasing customer inclination towards digitalization and an increase in lesser human contact, CX leaders currently have to integrate disruptive technologies to deliver experience that serve the new customer needs with care and concern. There is an ongoing shift in the needs and behavior of customers, which has led to the rise to the rapid transition of the legacy infrastructure.
Technologies like Artificial Intelligence, Machine Learning, RPA, Blockchain, Virtual Assistants, Data Analytics, and Cloud opens up the door to an omni-channel engagement.