With the age of hyper-digitization truly having a profound impact on the way customer experience is delivered, technologies and tools like real-time messaging, chatbots, AI, AR/VR are shaping the way how enterprises are delivering an extensively seamless and engaging experience with a human touch and 2021 will be about realizing these new trends and the challenges that come with it. At this year’s edition of Global CX Summit, we will continue to connect with our customer experience community to come together, share ideas and learn how to tackle the new-age CX challenges.
The 3rd Edition of Global CX Summit – Middle East taking place on June 24, 2021 will bring together 250+ CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics etc. from enterprises across the Middle East to discuss the best practices in transforming the customer journey with use-cases and discussion of challenges encountering CX leaders. The event will throw light on discussions to customer engagement strategies in 2021, Zero UI and other key touch-points for CX leaders to focus this calendar year.