June 15, 2024

SeABank\’s digital banking platform empowers client experience with Google Cloud

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Southeast Asia Commercial Joint Stock Bank (SeABank) had roped in the services of the Google Cloud as their primary cloud service provider for the empowerment of service quality and client experience offered on its SeAMobile/SeANet digital banking platform.

As per the SeABank Google Cloud\’s enterprise-grade and cutting-edge technologies, the Banking major to optimize budgets, boost out security and accelerate innovation.

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SeABank Enhances Digital Banking Experiences with Google Cloud

SeABank announced that in recent years, it has already established itself at the forefront of digital innovation. Having integrated AI into digital banking services on SeAMobile, as well as across its IT systems for customer service, operations, financial management, and risk management, and the core pillars of SeABank\’s digital transformation strategy for the forthcoming five years will comprise of the end-to-end digitalization and offering hyper-personalized client experiences.

The Bank also focuses to develop its client base to more than 5.2 million customers by 2025. SeABank will be in contention to utilize the Google Cloud\’s secure, flexible and scalable infrastructure solutions, like that of the Migrate for Compute Engine and Google Kubernetes Engine, to flawlessly migrate mission-critical workloads from its on-premises data center to the cloud and create, deploy cloud-native applications.

More crucially, SeABank will lean on Google Cloud\’s advanced capabilities in AI, machine learning, and data analytics to acquire a better understanding of its clients and build upon valuable new services to meet their future requirements.

SeABank’s report suggested that it had entered and formed crucial partnerships with the global leading technology companies, comprising of the Temenos (a Switzerland-headquartered company specializing in the delivery of integrated core banking systems), IBM, HP, Oracle, Cisco, and OpenWay.

To power its further transformation phase and expansion, SeABank has elected Google Cloud\’s open, trusted, and data cloud capabilities to modernize its SeAMobile/SeANet digital banking services.

Ms. Le Thu Thuy, General Director, SeABank, stated: “The cooperation with Google Cloud is one of the crucial steps taken by SeABank to leverage industry-leading infrastructure and AI capabilities at speed and scale, to optimize our capacity to deploy customer-centric products and services, and enhance the overall digital and mobile banking experience.\”

Ms. Ruma Balasubramanian, Managing Director, Southeast Asia, Google Cloud, commented regarding this partnership stating: “SeABank\’s choice of Google Cloud as its primary cloud provider reinforces the Bank\’s commitment toward using technology to advance how it interacts with and serves its customers – from anywhere and at any time. The Bank can now amplify its abilities to build new capabilities and services, quickly deliver a predictive customer experience, and leapfrog into becoming the bank of the future.\”

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