Emirates District Cooling Company (EMICOOL)- a joint venture between the Dubai Investments, a leading investment firm listed on the Dubai Financial Market (DFM), and Actis, a leading global investor in sustainable infrastructure – has announced that it will implement Oracle Utilities Customer Cloud Service to prioritize the growing needs of its customers with improved billing and metering solutions and to enhance energy efficiency across verticals.
Industry sources added that this proposal is, in line with the firm’s digital transformation programs, focussing to boost core business processes that drive operational efficiency and upscale customer service. Oracle Utilities Customer Cloud Service delivers utility meter-to-cash solutions with the scale, agility, security, and simplicity of Oracle Cloud Infrastructure (OCI) requiring minimal customizations, the solution provides a user-friendly reporting module based on real-time data and supports easy integration between modules and third-party applications.
Dr. Adib Moubadder, CEO, of Emicool, stated: “Emicool’s ongoing digital transformation programs are focused to embrace unified integrated solutions that are fit-for-purpose and the best-in-class, successfully meeting the Company’s business, operational and financial needs. Using Oracle Utilities Customer Cloud Service, we have ensured the clients’ migration to a dynamic solution that facilitates smooth business operations and business model augmentations. By prioritizing customer needs, we are actively looking forward to the migration, reiterating the Company’s strategic steps towards transforming the district cooling industry services.”
Nauman Afsar – Regional Vice President, MEA, Oracle Energy and Water stated: “Oracle Energy and Water is proud to support Emicool, the first utility company in the region to adopt Oracle Cloud. Oracle Utilities Customer Cloud Service delivers a SaaS meter-to-cash solution to streamline Emicool’s customer operations from the back to the front office while minimizing time-consuming customizations. Oracle Cloud offers a unified environment, providing flexible cloud infrastructure, powerful standards-based platform, and a comprehensive portfolio of business applications – all on a subscription basis that Emicool can consume as their business requires.”
Emicool sources stated that they are driving steadily towards their digitalized shift and have rolled out the unique initiatives like the first Unmanned Machinery Space (UMS) Plant completed in 2020, which uses Artificial Intelligence SMART Systems.
Industry sources further explained that as a part of Emicool’s sustained strategy to ensure customer satisfaction, the Company is constantly evaluating a range of digitization options and the implementation of Oracle Utilities Customer Cloud Service is another step forward.
As the system runs on OCI, Emicool is benefitting from automated patching, upgrades, and security, freeing up valuable IT resources. OCI provides the utility with tools to better leverage data and improve the customer experience and be more proactive in addressing issues to maintain the highest levels of service and satisfaction.