Enghouse Systems Acquires VoicePort for SaaS automated solutions

Facebook
Twitter
LinkedIn
The image used is for representational purpose only. Source: https://www.freepik.com

Enghouse Systems Limited has acquired the business assets of VoicePort LLC, a provider of SaaS automated solutions based in Rochester, New York.

VoicePort’s products improve the customer experience for media companies with subscription-based customers. The company provides automated, configurable and integrated self-service software for its customers. VoicePort software creates a seamless customer service experience and can be used with any device.

VoicePort products include inbound and outbound IVR, AI-powered chatbots and also provide full web chat capability. The products are designed to be fully integrated and work across the customer’s organization and its supporting systems.

VoicePort is known for its innovative product offerings, designed to help circulation enterprises to reduce costs and improve customer experience and retention. Marketing, sales and customer service teams use VoicePort software to increase sales and enduring relationships with today’s always-on, always-connected consumers.

“VoicePort offers a customer self-service solution uniquely designed for the media industry,” said Steve Sadler, Chairman & CEO of Enghouse. “We will combine the VoicePort solution with Enghouse’s CCaaS product to offer a more comprehensive and integrated solution to this sector. We are very pleased to welcome VoicePort’s customers, employees and partners to Enghouse.”

Source

Share.

RELATED POSTS

Du Partners with Transguard Group to Advance Digital Transformation
Du Partners with Transguard Group to Boost Digital Transformation
Representational Image courtesy: FreePik, by bilanol
EMSTEEL and YDE Partners for Industrial Solar PV Rooftop Project In the UAE
This step reflects NBO’s digital-first strategy, aiming to provide seamless everyday banking experiences. (Image Courtesy: NBO)
NBO Launches Digital Account Opening Services
  • Asialink Finance

LATEST POSTS

Abhishek Pradhan, Regional Director (SAARC & Middle East) at Hexnode. (Image courtesy: Hexnode)
Al Khawaneej Mall. Image Courtesy Union Coop (Image Courtesy: Union Coop)
Yango Group has launched the Yango Points program in Abu Dhabi, a loyalty program designed to reward users for cashless ride payments made through the Yango app. (Image Courtesy : Yango Group)
Khalid Sukhon has been appointed as the Group Chief Financial Officer of DSI. (Image courtesy: DSI)