TAQA Distribution, a subsidiary of Abu Dhabi National Energy Company (TAQA), has signed a strategic agreement with ADGM, the leading International Financial Centre in the region, to enhance utility management services for residential tenants within its jurisdiction on Al Maryah and Al Reem Islands. The agreement was signed in the presence of Omar Al Hashmi, CEO of TAQA Distribution, and Hamad Al Mazrouei, CEO of ADGM Registration Authority.
Under this partnership, TAQA Distribution will manage billing, payment processing, and customer relationship management (CRM) services related to authority fees, streamlining the tenancy experience for over 16,000 residents across both islands.
By integrating tenancy-related fees into a bespoke power and water utilities bill within the ADGM system, this collaboration simplifies the process from lease application to bill payments and account closures. This initiative aligns with the Abu Dhabi Program for Effortless Customer Experience, ensuring a seamless, fully automated journey at every stage of the tenancy lifecycle.
Over the next 12 months, tenants will transition to the new system, benefiting from enhanced service efficiency and digital-first solutions. As part of the agreement, TAQA Distribution will manage the collection and administration of Authority fees related to tenancy contracts, further streamlining processes for residents.
Omar Alhashmi, Chief Executive Officer of TAQA Distribution, said: “This partnership with ADGM emphasizes our commitment to delivering innovative, customer-centric solutions that enhance operational efficiency and improve service delivery. By integrating technology and automation, we are transforming how residents interact with their utilities, by gradually combining a host of other services rendered for the customer across Abu Dhabi within a unified bill, which makes the process of payments in the emirate simpler and faster.”
Hamad Sayah Al Mazrouei, CEO of ADGM Registration Authority, said: “Our strategic collaboration with TAQA Distribution introduces a structured, efficient approach to utility management for Al Maryah and Al Reem Islands. By integrating TAQA Distribution’s expertise within ADGM’s ecosystem, we are enhancing resident experience and service standards. This partnership reflects our broader commitment to strategic initiatives that strengthen Abu Dhabi’s urban infrastructure and support its long-term growth.”
Beyond this partnership, TAQA Distribution, through its new service TQD+, offers private electricity and water services through its comprehensive Operation & Maintenance solutions, alongside Design & Build services that ensure best-in-class infrastructure development and management tailored to Abu Dhabi’s growing communities.
This agreement reinforces the shared commitment of TAQA Distribution and ADGM to setting new benchmarks in service excellence, operational efficiency, and customer satisfaction, supporting the evolving needs of Abu Dhabi’s residential sector.
