Kuwait, a prominent nation in the GCC, is famous for its modern and traditional architectural buildings, including its corporate offices. With expansion happening in every sector of Kuwait’s economy, facilities management has gained prominence. This service sector has gained a cult status as it has fulfilled its role in contributing to Kuwait’s real estate and infrastructure development. With the implementation of AI technology in every industry, the facilities management services sector is undergoing a rapid transformation to enhance efficiency, reduce expenses, and promote sustainability goals in new housing projects, commercial centres, and industrial enterprises.
Building architectural marvels as per innovative design and cultural significance is common in Kuwait. After the architects leave and the ribbon is cut, it’s the Facilities Management Services team that determines whether lights stay on, systems run clean, and tenants remain satisfied. In many Kuwaiti buildings, this post-construction phase has been a worry for many businesses and entrepreneurs. The tasks of cleaning, maintenance and property security are sourced to different contractors or agencies.
The result: Delays, duplicated costs, and shifting of responsibilities during an incident. This operational disorder was common in the industry, but UFM and other service providers have designed foolproof solutions to resolve the challenges.
The Company That Gave a New Dimension to Facilities Management
UFM (United Facilities Management) was founded in 2007 by the United Real Estate Company. Rather than being another service vendor in the industry, UFM succeeded in designing a one-stop management system that absorbed everything, right from maintenance to cleaning, security, utilities, and property oversight. UFM was a corporate member of IFM Since 2013, and are currently a Strategic Member of the Kuwait Green Building Council (KGBC)
Their idea was simple: one building, one system, one command centre.
That clarity eliminated overlapping contracts and multiple chains of communication. UFM provided property owners with a centralised point for data, decision-making, and accountability.
They integrated services like:
- Integrated Facilities Management
- Technical maintenance (MEP, HVAC, systems)
- Soft services (security, cleaning, landscaping)
- Property Management (leasing, tenant relations)
- Admin support (helpdesk, scheduling, audits)
The major reason why United Facilities Management Company became one of the preferred service providers in Kuwait was because of:
✅ Integrated Model from Inception
Rather than retrofitting coordination into siloed services, UFM was structured to be unified from the start.
✅ Sector-Wide Coverage
UFM provides services to ministries, education institutions, corporate headquarters, medical centres, residential towers, and reputed names in the hospitality industry.
✅ Certified Systems in All Key Areas
UFM has obtained and retained:
- ISO 9001: High-quality systems
- ISO 14001: Environmental operations
- ISO 45001: Worker safety and health
- ISO 41001: Facilities system framework
It also maintains:
- Silver-Level Corporate Partnership with IFMA
- Strategic Member of the Kuwait Green Building Council (KGBC)
The multi-layered system validation shows structural consistency.
What Makes their Model Effective?
UFM uses CAFM (Computer-Aided Facilities Management) software to connect teams, track task statuses, and automate scheduling. The clients can log in, view live updates, and download reports. A fault in a ventilation system can be tracked from detection to resolution, so it’s all within a closed-loop digital environment.
Property stakeholders benefit in practical ways:
- One dashboard for all activities
- Live service tracking with escalations
- Automated task logs for auditing
- Fewer vendors, fewer contracts, faster decisions
Real estate doesn’t need another vendor. It requires a partner with oversight and visibility built into every line of service.
Regional Relevance and Future Focus of Building Operations
As regional cities evolve into high-density, mixed-use environments, the demands placed on facility operators increase multi-fold. Energy consumption must be monitored in real-time. Tenant expectations around hygiene, safety, and accessibility continue to shift. Building assets is no longer passive. They are data-driven, service-sensitive ecosystems.
UFM is already aligning its roadmap to support this transition. From deploying energy metering tools to integrating occupancy sensors and tenant experience platforms, the company is investing in forward-ready systems. Its structured approach ensures that each innovation is deployed with clear governance and measurable value.
Key priorities in 2025 – 2026 include:
- Deploying IoT sensors for asset tracking and predictive maintenance
- Integrating sustainability data streams (energy, water, waste)
- Expanding into institutional portfolios (REITs, public infrastructure)
- Continuing audit-based system validations with external oversight
The ability to adapt through various operational infrastructures is what positions UFM as a steady anchor in the next phase of Kuwait’s facility services industry. It has made them win the prestigious award title of ‘Leading Integrated Facilities Management Services Company in Kuwait 2025’ from International Business Magazine.
Article received on Mail
