CommScopeย (NASDAQ: COMM), a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure NXT AI platform powered by DvSum. The new solution combines DvSumโs CADDI (Conversational Analytics for Data Driven Insights), a self-service analytics technology for Call Centre and Network Operations, with CommScope’s ServAssure NXT network monitoring solution to create an enhanced, AI-based tool for advanced triage and proactive analytics, network optimisation, and fault management.
โCommScopeโs alliance with DvSum enhances the ServAssure NXT solution by introducing cutting-edge, AI-based analytics to the platform,โ said Craig Coogan, CTO & VP, Product & Strategy, Access Network Solutions, CommScope. โBy leveraging DvSumโs AI capabilities, the ServAssure NXT platform enables service providers to more quickly pinpoint and resolve subscriber issues. This solution provides real-time insights into subscriber service and network performance, enabling service providers to manage their operations more effectively. These capabilities can drastically reduce call center triage times, saving time and money while also improving the customer experience.โ
DvSumโs CADDI analytics technology seamlessly integrates with the ServAssure NXT platformโs diverse data repositories and data sources. In this enhanced platform, CommScopeโs ServAssure NXT platform collects and normalizes key performance information about the network and end subscribers. This information is then analyzed by CADDI to provide key information about the customer experience and network health.
โThe integration of DvSum’s groundbreaking CADDI technology into the ServAssure NXT platform will help approach a zero-call, zero-fault environment,” said Aashish Singhvi, CEO of DvSum. “The enhanced ServAssure NXT platform can now harness advanced AI that swiftly detects and resolves customer issues and network anomalies in real time. We see this enhanced platform as a game-changer in several areas of network analysis, bringing new insights into metrics, risks, and troubleshooting that werenโt possible before.โ
Current customers of the ServAssure NXT platform have the option to install the ServAssure NXT AI powered by DvSum solution to enhance the platformโs already robust network management and analytics capabilities. CommScope also offers this solution as a bundled option for new installations.
