Uniphore unveils Uniphore Unite Partner Program powering conversational Automation Solutions


Uniphore, a Conversational Automation global leader, recently unveiled Uniphore Unite partner program for aiding out swiftly progressing market witnessing out huge benefits of utilization of Artificial Intelligence (AI), automation technology, for boosting customer experience (CX).  

The firm was recently facilitated as “AI Company of the Year” at the Gulf Business Tech Awards at GITEX in Dubai. Uniphore Unite is a robust partnership module comprising of essential prerequisites like leverage the firm’s best-in-class, unique, innovative technology for progression of their portfolio, profitability, aiding in partner lifecycle end-to-end.

As per the firm’s statement, it also offers superior value proposition, that syndicates out superior CX, alongside better return-on-investment, superior client satisfaction, while powering out cost savings. Clients can as well witness and take simultaneously the benefit of the services expertise, competences, complementary technology of the partners in Uniphore’s Unite program to accomplish these returns.

Uniphore Unite propositions a range of programs to backing each partner’s business model, comprising of the referral, resell, managed services, co-selling, services, distributing the resources this global community requirements for success.

As per the firm’s report, it stated that, altogether there lies three programmed levels within reseller, Business Process Outsourcer (BPO) programs, offering out support for partners of all sizes:

Uniphore Reseller/Unite BPO: As per the firm, it displays the Unite’s entry level that permits new partners to ramp up, shape skills, powering out an improved revenue

Unite Pro: For firms who have established a relationship with Uniphore and contributed in key sales, technical training.

Unite Pro+: Designed for organizations that have advanced a robust partnership with Uniphore, also are dependably collaborating on sales, marketing and training prospects.

The program will also benefit the partners in diverse ways that comprises of: –

Significant Partner Resources: As per firm’s statement, the initial package of partner resources comprises of sales training, technical training, support, dedicated channel teams, deal registration and co-selling, marketing and sales assets and support, and a comprehensive rewards program

Partner Helpdesk: The Partner Help Desk, as per firm’s initial reports, they will be available to all Unite members to offer global-class support via web conferencing, email and phone

Marketing Development Funds (MDF): Uniphore reported that it’s Unite MDF program offers not only funding but also admission to an experienced global marketing agency to assist our partners in planning, messaging, positioning, demand generation and other go-to-market activities

Partner Advisory Council: As per the firm, its advisory council empowers strategic partners to effortlessly offer out direct feedback and as well for engaging them consistently with core members of the Uniphore team to shape a robust partner community.

App Alliances Program: This complementary ISV program includes benefits around co-selling and positioning our solutions with these partners.

Statement from Jafar Syed, SVP, Global Head of Channel Alliances & Partnerships at Uniphore

Jafar Syed, SVP, Global Head of Channel Alliances & Partnerships at Uniphore, stated out that, “Uniphore has always been committed to building a robust partner ecosystem to support our customers. With the launch of Uniphore Unite, we enhance the value of our industry-leading AI and automation solutions by partnering with world-class services and complementary technology firms.”

He further added out that, “Uniphore Unite provides structure and foundation for enhanced partner collaboration and will facilitate the creation of a strong community built around the mission to transform CX across the board.”

As per the firm’s resources, successful launch of Uniphore Unite is yet another milestone indicative of Uniphore’s fast-tracking momentum in the market. In addition to its newest $150M Series D funding that was declared in March 2021, Uniphore has announced abundant product innovations and two acquisitions so far this year – the acquisition of Emotion Research Labs and Jacada.

As per the firm’s initial reports are concerned, with the acquisition of Jacada, Uniphore had emerged as a principal vendor that can actually deliver front and back-office automation across every client and agent interaction by optimizing every conversation and distributing it in a simplified, business user friendly UX environment and desktop. Uniphore Unite will empower the firm’s global partners and their clients to take full benefit of this innovative platform.

Press Release received on mail from Uniphore


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