November 22, 2024

ValU deploys WhatsApp customer support in collaboration with Infobip

Facebook
Twitter
LinkedIn
ValU deploys Infobip's Solutions to provide customer support over WhatsApp

valU, MENA’s leading Buy-Now, Pay-Later (BNPL) lifestyle-enabling fintech platform has announced the deployment of their WhatsApp Business Platform to elevate the customer experience, through a collaboration with Infobip, a full-stack global cloud communications platform. Infobip helps brands add real-time communications and digital interaction features to their own applications.

Valuing the time and needs of their customers, valU aims to simplify the customer journey by providing seamless access to all information they might need. Customers can now get an immediate response to a variety of FAQs through valU’s various touchpoints. On top of that, clients of valU can now enjoy being promptly notified of any special deals, important reminders, and notifications over WhatsApp. 

Bassel El Tokhy, Group Chief Operating Officer of valU

Commenting on the deal, Bassel El Tokhy, Group Chief Operating Officer of valU, said, “We are constantly striving to go a step further in recognizing and addressing our customers’ needs, and partnering with Infobip to enable our customers’ communication over WhatsApp helps us achieve our goal of getting closer to them.”

Amsal Kapetanović, Infobip Regional Manager

Amsal Kapetanović, Infobip Regional Manager added, “At Infobip, we are always proud of companies which recognize the importance of adopting innovative communication approaches to improve their customer journey. By being present on their channel of choice, valU proves that their customers come first, and we will ensure they have the support needed to achieve their goals.” 

Ahmed Khalifa, Senior Customer Success Manager from Infobip stated, “We understand our client’s needs to improve the customer experience, and we empower them to introduce new services to meet their customers’ demand through channels they are familiar with, allowing them to provide prompt and timely responses that are consistent with valU’s mission.”

Source

For more information regarding VALU please read the articles on: Majid Al Futtaim Malls in Egypt and valU cross EGP 1bln in sales

ValU forms partnership with Geidea, a digital payments platform

valU announces its investment in Hoods

Share.

RELATED POSTS

Mastercard and Fundbot, a UAE-based fintech firm specializing in supply chain financing, have announced a collaboration to accelerate business-to-business (B2B) payment flows across all industries. Image courtesy: Mastercard
Mastercard Joins Forces With Fundbot To Encourage B2B Payment Flows
DEWA Heaad Office: AETOSWire
DEWA’s Revenue Growth in first 9 Months Reaches AED 23.5 Bn and EBITDA of 11.8 Bn
L-R: Ernest Law, Managing Director & Chief Executive, The Access Bank UK Limited, Hong Kong Branch; Roosevelt Ogbonna, Managing Director/Chief Executive Director, Access Bank Plc, and Jamie Simmonds, CEO/MD, The Access Bank UK Limited, at the launch of The Access Bank UK, Hong Kong Branch in Hong Kong... recently.
Access Bank New Hongkong Branch Expands its Reach To APAC
  • Capital Securities Corp
  • Asialink Finance

LATEST POSTS

Iconomi Receives Leading Crypto Asset Management Platform in both the Netherlands and the UK by International Business Magazine
Mashreq, a leading financial institution in the MENA region, proudly announces the appointment of Philip Philippides as the new CEO of Mashreq Capital. Image courtesy Mashreq
Mastercard and Fundbot, a UAE-based fintech firm specializing in supply chain financing, have announced a collaboration to accelerate business-to-business (B2B) payment flows across all industries. Image courtesy: Mastercard
Bank NXT signed a cooperation protocol with the Urban Development Fund (UDF). Image courtesy: Bank NXT