Uniphore, a conversational automation leader recently announced its Series E funding round of $400 million, bringing Uniphoreโs overall funding to more than half a billion ($610 million) led by NEA and raising the firmโs valuation to $2.5 billion. March Capital and other existing Uniphore investors along with new entities are also participating in this funding round.ย
According to Uniphoreโs reports, the latest funding round is its largest to date and will be utilized to extend Uniphoreโs technology and market leadership with advancements in voice AI, computer vision, and tonal emotion, as well as to expand its business operations globally, specifically in North America, Europe, and the Asia Pacific.
Uniphore also added that The market for automating enterprise conversations has rapidly accelerated in the past few years as companies recognize the impact of positive customer interactions on their brand image and customer loyalty.ย
As an outcome, many businesses have turned to artificial intelligence and automation to create smooth and frictionless customer experiences, and Uniphore has been at the forefront of innovation leading the industry.
Umesh Sachdev, CEO, and co-founder, Uniphore stated: โUnderstanding conversations and the data and insights derived from them is essential to every business. Our conversational automation engine has been delivering powerful and innovative solutions to help enterprises not just survive but thrive amidst all the demands placed on them by customers.โ
Umesh also stated: โIt is an incredibly exciting time to be in this industry and at Uniphore, with a rapidly growing customer base and unparalleled talent joining our leadership team and board of directors. I am looking forward to working with businesses around the world to help drive their success in 2022.โ
Uniphoreโs rapid growth rate has also warranted new additions to its team.ย Announced today is the appointment of Hilarie Koplow-McAdams, Venture Partner, NEA, to Uniphoreโs Board of Directors. Mrs. Koplow-McAdams is a seasoned enterprise software and services executive who brings more than three decades of experience for both growth-stage and established companies.ย
Bolstering the strength of its leadership team, the Company recently appointed Balaji Raghavan as Chief Technology Officer,โฏAndrew Dahlkemper as Chief People Officer, and Vinod Muthukrishnan asโฏSenior Vice President, Developer Platforms.
In addition to two major acquisitions โ Emotion Research Lab for added capabilities in emotion AI, and Jacada, for enhanced low-code/no-code capabilities โ Uniphore celebrated other key milestones in 2021, including:
Named as one of the fastest-growing tech companies in North America on the 2021โฏDeloitte Technology Fast 500โข list.
Receiving theโฏ2021 Frost & Sullivan Global Technology Innovation Leadership Awardโฏin Conversational Automation.
Rapidly growing its global customer base.
Publishing results from a consumer surveyโฏthat confirmed consumer openness to AI/Automation to improve engagements.
โWhen we look at Uniphoreโs technology and the great advances the company has made in the last few years, we are very excited about its future product roadmap and are thrilled to participate in this new round,โ said Hilarie Koplow-McAdams, Venture Partner, NEA. โAs we continue to operate in an increasingly virtual work model, technologies like Uniphoreโs are a necessity for organizations that want to unleash their competitive advantage and take their business to the next level.โ
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